Purchase Notice
### How to Purchase the Products
You may buy our products through the following channels:
Dingdong Audio Official Taobao Store:
[https://2syinpin.taobao.com](https://link.wtturl.cn/?target=https%3A%2F%2F2syinpin.taobao.com&scene=im&aid=582478&lang=zh)
Dingdong Audio Official Taobao Store:
[https://ddyinpin.taobao.com/shop/view_shop.htm?spm=a211vu.server-web-home.category.d703.64f02d58dGijxJ&mytmenu=mdianpu&user_number_id=1663451693](https://link.wtturl.cn/?target=https%3A%2F%2Fddyinpin.taobao.com%2Fshop%2Fview_shop.htm%3Fspm%3Da211vu.server-web-home.category.d703.64f02d58dGijxJ%26mytmenu%3Dmdianpu%26user_number_id%3D1663451693&scene=im&aid=582478&lang=zh)
Dingdong Audio Official Tmall Store:
[https://myzcyq.tmall.com/shop/view_shop.htm?spm=a230r.7195193.1997079397.2.5b864a9amUCc4p](https://link.wtturl.cn/?target=https%3A%2F%2Fmyzcyq.tmall.com%2Fshop%2Fview_shop.htm%3Fspm%3Da230r.7195193.1997079397.2.5b864a9amUCc4p&scene=im&aid=582478&lang=zh)
### Purchase Process
1. Visit the store and consult customer service for purchase information to confirm the best‑suited equipment for you.
2. Click the product link to place your order for hardware devices. For software purchases, wait for customer service to send you the code for subsequent activation.
3. Wait to receive and sign for your goods.
### Purchase Notes
1. Logistics
Deppon Express and SF Ground Shipping are our default delivery options. A price difference supplement is required if you need SF Air Freight.
Free shipping is not offered for remote areas including Hong Kong, Macao, Taiwan, Xinjiang, Xizang and Qinghai.
Please check that your goods are in good condition before signing for receipt.
2. Invoices
All equipment prices from our store are tax‑exclusive. Please contact customer service if you need an invoice.
3. Repair Service
Audio equipment enjoys a 1‑year warranty, and vulnerable wearable parts have a 3‑month warranty. All warranted products damaged for non‑human reasons are eligible for free repair. The buyer and seller shall each bear their respective one‑way shipping fees.
4. Returns and Exchanges
Free replacement is available within 7 days for inherent product quality defects, on condition that the product appearance is fit for resale, together with intact original packaging and accessories. Second‑hand special‑offer items are non‑returnable and non‑exchangeable.
5. Handling Fee
Per platform rules, a 1% handling fee shall be paid to the platform for payments made by credit card or Huabei. (Example: For equipment priced at RMB 7,600, an extra charge of 7,600 × 1% = RMB 76 applies). Please contact official customer service to settle the extra handling fee when paying by credit card or Huabei.
You may buy our products through the following channels:
Dingdong Audio Official Taobao Store:
[https://2syinpin.taobao.com](https://link.wtturl.cn/?target=https%3A%2F%2F2syinpin.taobao.com&scene=im&aid=582478&lang=zh)
Dingdong Audio Official Taobao Store:
[https://ddyinpin.taobao.com/shop/view_shop.htm?spm=a211vu.server-web-home.category.d703.64f02d58dGijxJ&mytmenu=mdianpu&user_number_id=1663451693](https://link.wtturl.cn/?target=https%3A%2F%2Fddyinpin.taobao.com%2Fshop%2Fview_shop.htm%3Fspm%3Da211vu.server-web-home.category.d703.64f02d58dGijxJ%26mytmenu%3Dmdianpu%26user_number_id%3D1663451693&scene=im&aid=582478&lang=zh)
Dingdong Audio Official Tmall Store:
[https://myzcyq.tmall.com/shop/view_shop.htm?spm=a230r.7195193.1997079397.2.5b864a9amUCc4p](https://link.wtturl.cn/?target=https%3A%2F%2Fmyzcyq.tmall.com%2Fshop%2Fview_shop.htm%3Fspm%3Da230r.7195193.1997079397.2.5b864a9amUCc4p&scene=im&aid=582478&lang=zh)
### Purchase Process
1. Visit the store and consult customer service for purchase information to confirm the best‑suited equipment for you.
2. Click the product link to place your order for hardware devices. For software purchases, wait for customer service to send you the code for subsequent activation.
3. Wait to receive and sign for your goods.
### Purchase Notes
1. Logistics
Deppon Express and SF Ground Shipping are our default delivery options. A price difference supplement is required if you need SF Air Freight.
Free shipping is not offered for remote areas including Hong Kong, Macao, Taiwan, Xinjiang, Xizang and Qinghai.
Please check that your goods are in good condition before signing for receipt.
2. Invoices
All equipment prices from our store are tax‑exclusive. Please contact customer service if you need an invoice.
3. Repair Service
Audio equipment enjoys a 1‑year warranty, and vulnerable wearable parts have a 3‑month warranty. All warranted products damaged for non‑human reasons are eligible for free repair. The buyer and seller shall each bear their respective one‑way shipping fees.
4. Returns and Exchanges
Free replacement is available within 7 days for inherent product quality defects, on condition that the product appearance is fit for resale, together with intact original packaging and accessories. Second‑hand special‑offer items are non‑returnable and non‑exchangeable.
5. Handling Fee
Per platform rules, a 1% handling fee shall be paid to the platform for payments made by credit card or Huabei. (Example: For equipment priced at RMB 7,600, an extra charge of 7,600 × 1% = RMB 76 applies). Please contact official customer service to settle the extra handling fee when paying by credit card or Huabei.